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The Future of RPA: From Bots to No-Code Cloud Automation

Robotic process automation (RPA) is a hot topic at the moment. In this episode of Behind the Tek, Dhanya Jayachandra co-founder and CTO of Unitek sat down with Kevin Mullins, Senior Marketing Manager at Unitek to discuss the Future of RPA technology and how fast the industry is evolving.

In its 2020 Automation with Intelligence survey, Deloitte reported that nearly 80% of organisations were implementing RPA, and a further 16% planned to do so over the next three years.

Courtesy of Deloitte

If you’re looking to invest in robotic process automation yourself, you should know that not all solutions on the market are made equal. Features and capabilities vary across products, and some providers are better at keeping pace with the latest technology advancements than others.

With this in mind, let’s explore some current and forecasted trends in RPA you may want to watch out for when choosing a solution for your business.

What We Mean When We Talk About RPA

For many people, the first thing that comes to mind when they hear “RPA” or “robotic process automation” is bots mimicking human behaviour. They envision a bot that takes over their screen and starts entering data into portals as it moves around and clicks icons and buttons on its own.

The thing is, that’s just one small part of RPA. Bots were how it all started, but automation technology is moving on, quickly.

For example, with Unitek’s RPA, we’re placing less importance on traditional bots and far more on a new generation of RPA: cloud-automation and API-first intelligent automation. These next-generation cloud-automation solutions enable users to drag, drop, and enter data directly into the background. Unitek’s intelligent automation is executed and managed in the cloud. This kind of automation is more stable, accurate, and reliable — and way more scalable than anything we’ve seen before.

Of course, Unitek still offers out-of-the-box bots where required. If a customer has to enter data into a portal built on legacy systems that are no longer APl-able (and doesn’t have the time or budget to update the software), we can and do develop bots for them.

Even then, however, these aren’t your run-of-the-mill bots. Unitek bots are cloud-native, which means there’s no need to build a dedicated infrastructure on your end or hire an outsourcing or software consulting company. Our bots form part of the API automation on the same Unitek automation flows.

What to Look for in an RPA Solution

You want to build your solution around your unique needs, not the other way around. To start, you should identify the main bottlenecks in your business processes and then try to figure out a more effective way of doing things.

This is how we approach the discovery process at Unitek. We take a detailed snapshot of our customers’ workflows to help them isolate areas of concern and suggest solutions. Often, it’s only a very small part of their automation that requires bots.

What’s on the Horizon for RPA Technology?

Cloud-native solutions, APIs, and low- to no-code automation will be the way to go over the next five years. Implementing automation with Unitek is as simple as dragging and dropping elements onto a canvas. This is democratising access to RPA and driving real cost savings and efficiency gains across industries.

Getting started with RPA is easy. Book a free demo to see our intelligent automation solutions in action and learn how they can transform your business.

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